Goal: To learn how to manage common conflicts as the team lead of a grade level of educators. To provide training in leadership and conflict management skills using real life scenarios.

Problem: Team Lead teachers reported feeling confused on how to handle certain conflicts that arose amongst their team members and coworkers. They felt a certain responsibility to be able to handle certain issues as they were given a leadership title however, they were not sure which types of problems they could manage versus ones that required the attention of administration. 

Solution: A training program was created to help team lead teachers experience conflicts by walking them through a scenario based course which allows them to decide how to manage problems and identify the correct outcome. 

Tool Used: Storyline 360

Goal: To understand and build strong emotional intelligence to improve interpersonal relationships in the workplace.

Problem: Employees reported feeling overwhelmed and unable to handle the emotions of themselves and others in the workplace.

Solution: An eLearning training program was created to help employees understand what emotional intelligence is, how to identify it in the workplace, and create better relationships and experiences.

Tool Used: Articulate Rise 360

Goal: To learn how to schedule an email with gmail. 

Problem: Employees were working late nights on projects but were weary of either bothering clients with late night emails or having the risk of emails not being read. 

Solution: A training video was created to show employees how they can schedule their emails with gmail to mitigate late night alerts or ignored emails.

Tool Used: Camtasia, Screencastify, MURF.AI

Goal: To effectively manage and administer a workplace meeting.

Problem: As a result of COVID, employees  had to work from home but complained of meetings that ran over on time, felt disorganized,  went off topic, and lacked goals and objectives. 

Solution: A meeting management guide was created to help team members better prepare for and run more efficient meetings. 

Tool Used: Canva